Refund Policy

We strive to ensure customer satisfaction with every purchase. However, if you are not satisfied with your order, our refund policy is as follows:

1. Eligibility for Refunds
- Refunds can be requested within 3 days of receiving the product.
- The product must be returned in its original, unused condition, along with any accompanying certificates, packaging, or documentation.

2. Non-Refundable Items
- Items damaged due to mishandling, improper storage, or any alterations are not eligible for refunds.
- Customized or specially requested coins are non-refundable.

3. Process for Refunds
- To initiate a refund, please contact our customer support team at [email address/phone number] with your order details.
- After approval, return the item to the address provided by our team.
- Customers are responsible for the shipping costs of returns.

4. Refund Timeline
- Once the returned item is received and inspected, refunds will be processed within 7 working days.
- The amount will be credited to your original payment method.

For further assistance, feel free to reach out to our support team.